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Reflections on Disruptive Innovation

The NESA Spring Educators Conference earlier this month included a provocative speech by Ian Jukes about Education in an Age of Disruptive Innovation.

Ian Jukes proposes that we are living in an age of disruptive innovation that poses a particular challenge to educators. Most of us have sat in an education-centered box for our whole lives, and thus we suffer from an affliction he humorously terms Terminal PP, i.e. Terminal Paradigm Paralysis.
Disruptive innovation occurs when a new product creates new spinoff markets. For example, when first invented, the telephone needed operators, then rotary dials replaced operators, then pushbuttons enabled automation, then portable phones removed the tether, then cell phones made universal accessibility ubiquitous. Now smartphones replace many other devices -- e.g. landlines, alarm clock, and wristwatch.
In the case of computers, keyboard and mouse input is now being disrupted, as touchscreens are the new normal. We must try to imagine what the post-PC future will be like.
Music players are another clear example of disruptive technology in recent times -- from wax cylinder, to gramophone disc, to LP record, to cassette tape, to 8-track cartridge, to CompactDisk, to MP3 recordings. Every successive generation of music players disrupted and displaced the previous technologies, and changed the way we listen to music. These disruptive innovations put many products and companies out of business. But understand – it's not personal; it's just simple market dynamics.
Cameras change: Kodak Corporation filed for bankruptcy; they were tied to old ways of thinking about film photography.
Banking: ATM and laptops now provide anytime-anywhere financial services, reducing the need for bank tellers.
The revenue from classified ads supported newspapers, but the ads have now gone online to craigslist and eBay, thus forcing newspaper companies to cut back.
One way of bringing this concept to a more personal dimension is to pause and consider: What are some of the technologies and online services that changed each of our lives in the last ten years?
Ian Jukes proposes three core mandates of education:
1- Acculturation of the individual. It is the foundation of democracy.
2- Appreciation of the social, aesthetic, philosophical, moral features of personhood and citizenship
3- Preparing students for their life beyond school: how to learn, how to work, and how to adapt.
If we accept these three mandates for education, then we must prepare for disruptive innovation, as the future will be fundamentally and exponentially different from the world we grew up in. Note that there is a ripple effect, particularly in the ways that information is created and disseminated.
In one illustrative example, a promotional video2 from The Guardian Newspaper humorously illustrates the ripple effect of new ubiquitous media sources on what previously would have been ignored or subsumed over time into a children's fairy tale. The recent viral spread of the Joseph Kony video3 was a vivid example in real life, replete with upsurge of concern and backlash of criticism. Unlike previous generations, we can now make our voices heard immediately, from the comfort of our own living rooms.
This phenomenon affects education, as our students are likely to respond immediately online, and check online at every step of their daily life.
Further examples of the disruptive disintermediation brought about by new technology are the recent news that Best Buy is shutting many of its stores, and Encyclopedia Britannica will no longer print books.
Our generation's classrooms and our own education prepared us teachers to be “Information Delivery Systems;” but our students are in a world that provides them with information delivered to their fingertips. The role of the teacher thereby changes.
Jukes urges us to avoid the temptation to pretend that our pedagogical practices are immune to the innovative disruptions going on today. “What is happening is not just an anomaly. We cannot just tinker around the edges. We are going to replaced by a better system – it's not personal, it's just business.”
According to Jukes, we should shift from providing content to providing fluencies: solutions, creativity, collaboration, media, and information, to make our students better global digital citizens. He recommends the book: The New Division of Labor.4 FirstWorld countries now have few unskilled jobs available, except for location-dependent jobs like services. Routine cognitive work is now outsourced -- for example, sites such as Odesk.com and freelancer.com can assemble global work teams quickly and relatively cheaply.
In his book The Rise of the Creative Class5, Richard Florida notes that the American workforce changed in the last century, as agriculture became automated; then the working/manufacturing class peaked at WW2; and the service (location-dependent) class peaked at 1980; the creative class is an increasingly high proportion of the workforce, since 1980, primarily because of the power of personal computers.
Jobs are created in the creative class every day. For example, Apple claims it helped to create 500,000 jobs, around creating apps, particularly the mobile gaming industry.
How are Richard Florida's findings relevant to educational policy? Our schools were designed for agriculture and manufacturing jobs. But now ¾ of our workforce are in creative and service professions. Standardized tests are applicable for standardized work, but newer jobs are much less standardized. Can we imagine a hiring officer stating “The job you are applying for will require you to know long division, state capitals, and cursive writing.”
In a similar vein, author David Warlick wrote: no generation in history has ever been so thoroughly prepared for the Industrial Age as is this generation6. Unless we can change our thinking, current reform efforts will merely preserve the traditional classroom.
Ian Jukes did extensive research for his own book: Understanding the Digital Generation. “After interviewing 2500 students, I find that kids are increasingly disengaged from the classroom. This continued fixation on content and testing is assuring the end of education.” He summarized his conclusions into five findings:
1- These are disruptive times for education – facing multiple disruptive forces. Education is in danger of becoming a casualty of disruptive innovation.
2- The continued existence of the current educational system is not assured
3- Even good organizations with good people will disappear, if they don't understand the natural laws of disruptive innovation: change and learn, or run the risk of becoming irrelevant. There is no market for irrelevant excellence.
4- It is very difficult for existing successful organizations to become dominant players in the new market.
5- This phenomenon is sneaking up on most school organizations.

Ian Jukes leads The 21st Century Fluency Project, and quotes Erik Hoffer: In times of radical change, the learners inherit the earth... while the learned find themselves perfectly equipped for a world that no longer exists.
It is time for us to hit the RESET button – Transform, not just Reform. It is our job to lead children out of the educational wilderness, to build the bridge so that our children cross the gap between the present and the future. The process of change is messy, and it doesn't happen overnight.
Monterey Aquarium is a quiet place, suitable for meditation. There we are reminded that the Blue Whale is so massive, it takes 3 minutes to turn around... metaphorically parallel with our school system! But the aquarium features a school of sardines that somehow turns around immediately. Simply because a committed mass of 10-15% of sardines change direction, the whole school changes.
Jukes urged us to become Committed Sardines, and change the direction of our school. What can we do to better prepare children for the future? According to Mr.Jukes, we can go to fluency21.com, and find the button CommitMe, then we can read the book: Literacy is not enough, 21st Century Fluencies for the Digital Age.7
Jukes humorously concluded “If you grab people in the right places, they will follow you anywhere.” This presentation grabs us right between our Teachers College guilt about our eternal inadequacies as educators and our consumer anxiety about catching up with the latest product. Not only are we lost in a babble of technology terms and proliferation of hardware and software products, we are reminded that our students are so-called digital natives whose brains have adapted to receiving multiple stimuli at all times.Although his keynote presentation was patently inspirational in nature, with few practical applications to the classroom, Jukes' talk encourages us to stop and think more strategically so as to adapt to the inevitable-yet-still-unclear change. We trust that such strategic openness will ready us to recognize that change and will also help us better prepare our students for that future. Openness and self-reflection are themselves part of the toolkit our students will need. To some extent, these are characteristic of the American liberal arts education. Would that we celebrate and strengthen those aspects of our educational life, so as to encourage openness to new ideas and continuous reflection on our ability to use those ideas to build a better future.

1Keynote address by Ian Jukes at NESA Spring Educators Conference 8:30am, 01 April 2012

2Two-minute video advertising The Guardian Newspaper's thorough coverage of issues, at http://www.guardian.co.uk/media/video/2012/feb/29/open-journalism-three-little-pigs-advert
3Thirty-minute Kony2012 video submitted by InvisibleChildren.com to http://www.youtube.com/watch?v=Y4MnpzG5Sqc
4 The New Division of Labor: How Computers Are Creating the Next Job Market, by Frank Levy & Richard J. Murnane © 2004, Princeton University Press http://press.princeton.edu/chapters/s7704.html
5 The Rise Of The Creative Class: And How It's Transforming Work, Leisure, Community And Everyday Life, by Richard Florida, published by Basic Books, 2002.
6http://davidwarlick.com/2cents/

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