A good organization’s e-mail system has a directory readily available to staff, preferably also other stakeholders as well. A staff member should be able to type the first few characters of a name in the addressline and either offer a list of matching names or actually complete the name and e-mailaddress; or press a readily-available Contacts button that would do the same. I should be able to search via either firstname or lastname. The organization’s e-mail addresses all follow the same naming pattern, so that if the directory search is not available, I can deduce the name by following a logical pattern such as firstname.lastname@ Even when switching to a new naming standard, if old staff insist on keeping old addresses, add new addresses that fit the new standard, and move mailbox to the new name (and auto-forward mail sent to the old address). Mixed standards ensure confusion. Documentation is double-checked for correctness. Trip...
Thoughts on education, technology, and culture, during an international career.